Shipping Policy

At BoxesGen UK, we are committed to delivering your custom packaging quickly, securely, and efficiently. This Shipping Policy explains how orders are processed, dispatched, and delivered throughout the United Kingdom.

Delivery Coverage

We currently deliver to addresses across the United Kingdom. If you require delivery outside the UK, please contact our team before placing your order.

Shipping Charges

We are pleased to offer FREE standard delivery on all orders within the United Kingdom. No additional shipping charges apply unless otherwise agreed for special delivery requirements.

Order Processing

Production begins only after your artwork has been approved and your order has been confirmed. Orders are typically processed within 1–2 business days before dispatch.

Shipping & Delivery

Once dispatched, orders are normally delivered within 1–2 business days using trusted courier services.

Estimated delivery times are provided in good faith but may occasionally vary due to public holidays, severe weather, courier delays, or other circumstances beyond our reasonable control.

Estimated Delivery Timeline

Delivery Stage	Estimated Time
Order Processing	1–2 Business Days
Shipping Transit	1–2 Business Days
Estimated Total Delivery	2–4 Business Days

Order Tracking

Once your order has been dispatched, we will send a confirmation email. Where available, tracking information will be included so that you can monitor the progress of your delivery.

Returns & Refunds

We want you to be completely satisfied with your purchase. Eligible products may be returned within 30 days of delivery in accordance with our Returns & Refund Policy.

• Returns must be made by mail.
• Return shipping costs are the customer's responsibility.
• A £5.00 restocking fee may apply where applicable.
• Approved refunds are normally processed within 3–5 business days after inspection.

As all packaging is manufactured to your specifications, custom printed or personalised products cannot normally be returned unless they are faulty, damaged during transit, or supplied incorrectly.

Important Information

• Please ensure your delivery address is complete and accurate before placing your order.
• BoxesGen UK is not responsible for delays caused by incorrect delivery information provided by the customer.
• Business days exclude weekends and UK public holidays.
• If your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and product.

Need Assistance?

If you have any questions regarding shipping, delivery, or returns, our customer support team will be happy to help.