Refund Policy

At BoxesGen UK, customer satisfaction is our priority. We strive to manufacture every order to the highest standards. If you experience an issue with your order, this Refund Policy explains when a return or refund may be available and how the process works.

Return Eligibility

Eligible products may be returned within 30 days of delivery. To qualify for a refund, returned items should be unused, in their original condition, and returned with any original packaging where applicable.

Before returning any item, you must contact our customer support team to obtain return instructions. Unauthorised returns may not be accepted.

Custom Printed Products

As our packaging products are manufactured to your individual specifications, custom printed or personalised items cannot normally be returned or refunded once production has commenced, unless they are defective, damaged during delivery, or supplied incorrectly.

If your order arrives damaged or contains a manufacturing defect, please contact us promptly with clear photographs so that our team can investigate and provide an appropriate resolution.

Return Method

All approved returns must be sent back by post using the return instructions provided by our customer support team.

Return Shipping Fees

Unless the return is due to our error or a faulty product, return shipping costs are the responsibility of the customer.

Restocking Fee

A £5.00 restocking fee may be deducted from eligible refunds to cover inspection, handling, and processing costs where applicable.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request. Approved refunds are normally processed within 3–5 business days and will be issued to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Order Cancellations

If you wish to cancel your order, please contact us immediately. Orders may be cancelled before artwork approval and production begins. Once production has started, cancellation may not be possible due to the customised nature of our products.

Important Information

• Refunds are issued in British Pounds Sterling (GBP).
• Refunds are made only to the original payment method used when placing the order.
• Products damaged due to misuse, improper handling, or customer error are not eligible for a refund.
• BoxesGen UK reserves the right to refuse refund requests that do not meet the conditions outlined in this policy.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page and will become effective immediately upon publication.

Contact Us

If you have any questions regarding returns or refunds, our customer support team will be happy to assist you.