Apparel Boxes
Corrugated Boxes
Display Boxes
Hemp Boxes
Pillow Boxes
Seasonal Boxes
Bakery Boxes
Cigarette Boxes
Food Boxes
Jewellry Boxes
Rigid Boxes
Toy Boxes
Cardboard Boxes
Candle Boxes
Gift Boxes
Kraft Boxes
Retail Boxes
Vape Boxes
CBD Boxes
Die Cut Boxes
Hair Extension Boxes
Mailer Boxes
Soap Boxes
Window Boxes
Cosmetic Boxes
Labels Stickers
Mylar Bags
Insert Boxes
Gable Boxes
Foldable Boxes
Tuck Boxes
Sleeve Boxes
Refund Policy
Refund Policy For BoxesGen – Your Trusted Packaging Partner
At BoxesGen UK, we want our customers to feel confident when placing an order with us. We aim to provide dependable packaging products and a fair, straightforward refund process.
When a Refund May Be Available
You may be eligible for a refund if the product is returned to us in an acceptable condition. Returned items must be unused, unopened, and in their original packaging. We may be unable to offer a refund for goods that have been used, damaged, opened, or are no longer in a resalable condition.
Refund Request Period
Refund requests must be made within 30 days of the date you receive your order. Requests received after this time may not be accepted.
Returning Your Order
Before sending any item back, please contact our customer service team so we can review your request. Once your return has been approved, we will provide the relevant return instructions. All approved returns must be sent back to us by post.
Checking Returned Items
Once we receive your returned item, it will be inspected to make sure it meets our refund conditions. After the return has been approved, we will arrange your refund.
Refund Timescale
Approved refunds will normally be processed within 5 working days after the returned goods have been received and checked.
How Refunds Are Paid
Refunds will be issued back to the original payment method used at the time of purchase. We cannot issue refunds to a different card, account, or payment method.
Currency
All refunds are processed in GBP, British Pound Sterling.
Contact Details
For any questions about refunds or returns, please contact BoxesGen UK:
Email: sales@boxesgen.co.uk
Phone: +44 11 3543 4322
Address: 28 Calverley Moor Avenue, Leeds, West Yorkshire, LS28 8EL, United Kingdom
Order Cancellation
If you wish to cancel your order after approval, please contact us as soon as possible. If production has not yet commenced, we may offer a partial refund minus any administrative or design fees incurred. However, once production has begun, we cannot cancel the order, and the refund policy for non-defective items will apply.
Changes To The Refund Policy
BoxesGen reserves the right to modify this refund policy at any time without prior notice. Changes will be effective from the date of publication on our website.
By placing an order with BoxesGen, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you in any way we can.
Thank you for choosing BoxesGen as your packaging partner!