At BoxesGen, we take immense pride in providing top-notch custom packaging solutions tailored to your needs. Our goal is to ensure your satisfaction with every order. However, to maintain transparency and clarity, we have outlined our refund policy below:
Upon receiving your order and design specifications, we go through a meticulous approval process. This involves seeking your confirmation on various aspects, including design, printing, coloration, sizing, grammar, and order quantity. It is crucial to thoroughly review and approve these details before proceeding with production.
Once you have granted your final approval on the design, printing, coloration, sizing, grammar, and order quantity, BoxesGen will not be liable for any issues arising from these aspects. We proceed with production only after receiving your explicit approval to ensure accuracy and quality.
If you identify any errors or discrepancies after providing your approval, please contact our customer support team immediately. We will do our best to assist you in resolving the issue. However, please note that any modifications requested after the approval stage may lead to additional charges and could affect the production timeline.
In the rare event that you receive defective or damaged items due to manufacturing errors, mishandling during shipping, or other uncontrollable circumstances, please notify us within 5 business days of receiving the order. Our team will investigate the matter promptly and work with you to resolve the issue.
If it is determined that the issue is a result of our error or negligence, BoxesGen will offer partial refund or a replacement of the defective items at minimum additional cost. We may require you to provide photographic evidence of the defect to process the refund/replacement efficiently.
For approved and non-defective items, the refund will not be applicable. We encourage you to review your order thoroughly during the approval stage to avoid any misunderstandings.
Only regular priced packaging items may be refunded. Unfortunately, sale, closeout, and clearance packaging products cannot be refunded or exchanged.
PLEASE NOTE: Signing your POD “Subject to Count or Subject to Inspection” will not be accepted as a validated signature of receipt and may result in your claim being denied Failure to provide the above documentation may result in your claim being denied.
If you wish to cancel your order after approval, please contact us as soon as possible. If production has not yet commenced, we may offer a partial refund minus any administrative or design fees incurred. However, once production has begun, we cannot cancel the order, and the refund policy for non-defective items will apply.
Refunds will be processed using the same payment method used for the original transaction. Please allow 5-10 business days for the refund to reflect in your account.
BoxesGen reserves the right to modify this refund policy at any time without prior notice. Changes will be effective from the date of publication on our website.
By placing an order with BoxesGen, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you in any way we can.
Thank you for choosing BoxesGen as your packaging partner!