Privacy Policy

At BoxesGen UK, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://boxesgen.co.uk/, request a quotation, place an order, upload artwork, or contact our customer support team.

By accessing or using our website, you agree to the practices described in this Privacy Policy. We encourage you to read this page carefully to understand how your personal information is managed.

Information We Collect

Depending on the services you use, we may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Company name (where applicable)
• Billing and delivery information
• Artwork, packaging specifications, and order details
• Any information you provide when contacting our team

We may also automatically collect technical information such as your IP address, browser type, operating system, device information, pages visited, referral source, and browsing activity through cookies and analytics technologies.

How We Use Your Information

Your information is used to provide and improve our services, including:

• Preparing quotations and processing orders.
• Producing and delivering custom packaging products.
• Providing customer support and responding to enquiries.
• Sending order confirmations, delivery updates, and important service notifications.
• Improving our website, products, and customer experience.
• Preventing fraud, maintaining website security, and complying with legal obligations.

Cookies & Analytics

Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour, remember your preferences, and enhance your browsing experience. Analytics tools help us understand how visitors interact with our website so that we can continue improving our products and services.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some website features.

Marketing Communications

If you choose to contact us or subscribe to updates, we may occasionally send information about new products, promotional offers, or packaging solutions that may be relevant to you. You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly.

Sharing Your Information

BoxesGen UK does not sell, rent, or trade your personal information. We may share limited information only with trusted third-party service providers, including payment processors, delivery partners, website hosting providers, and technical support services, where necessary to process your order, deliver our services, maintain website functionality, or comply with applicable legal requirements. All partners are required to handle your information securely and confidentially.

Data Protection & Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss. Although we take every reasonable precaution, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil your orders, provide customer support, comply with legal and accounting obligations, resolve disputes, and protect our legitimate business interests. Once the information is no longer required, it is securely deleted or anonymised where appropriate.

Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data where legally applicable.
• Restrict or object to certain types of data processing.
• Request a copy of your personal information in a portable format.
• Withdraw consent where processing is based on your consent.

We aim to respond to all valid privacy requests within one calendar month.

Third-Party Links

Our website may contain links to third-party websites for your convenience. These websites operate independently and have their own privacy policies. BoxesGen UK is not responsible for the content, security, or privacy practices of external websites.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us immediately so we can remove the information from our records.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any revisions will be published on this page and will become effective immediately upon publication. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, our customer support team will be happy to assist you.