Return Policy

At BoxesGen UK, we are committed to delivering high-quality custom packaging and ensuring customer satisfaction. If you need to return an eligible item, please review the policy below before submitting your request.

Eligibility for Returns

Eligible products may be returned within 30 days of delivery. Returned items should be unused, in their original condition, and returned with all original packaging where applicable.

Before returning any item, please contact our customer support team to obtain return instructions. Returns sent without prior approval may not be accepted.

Custom Printed Products

As all custom printed and personalised packaging is manufactured specifically to your requirements, these products cannot normally be returned unless they are faulty, damaged during delivery, or supplied incorrectly.

If your order arrives damaged or contains a manufacturing defect, please contact us promptly with clear photographs so that we can investigate and provide an appropriate solution.

Return Method

All approved returns must be sent back by post using the return instructions provided by our customer support team.

Return Shipping Costs

Unless the return is due to a manufacturing fault or an error on our part, customers are responsible for all return shipping costs.

Restocking Fee

A £5.00 restocking fee may apply to eligible returned items to cover inspection, handling, and processing costs where applicable.

Exchanges

We do not currently offer direct product exchanges. If you require a different product or specification, please place a new order after your eligible return has been completed.

Refund Processing

Once your returned item has been received and inspected, approved refunds are typically processed within 3–5 business days. Refunds are issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

Important Information

Return requests must be submitted within 30 days of delivery.
Items showing signs of use, misuse, or customer damage may not qualify for a refund.
Refunds are processed in British Pounds Sterling (GBP).
BoxesGen UK reserves the right to refuse returns that do not meet the conditions outlined in this policy.