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FAQ’s

BoxesGen is a custom packaging company that specializes in providing customized packaging solutions for businesses & individuals. We offer a wide range of custom options for packaging boxes, allowing you to create unique and branded packaging solutions for your products.

At BoxesGen, we offer a diverse range of packaging boxes to meet your specific needs. Our selection includes custom printed boxes, product boxes, and much more. We can customize any type of boxes with your preferred dimensions, designs, and finishes.

Ordering custom packaging boxes from BoxesGen is easy. Simply visit our website and select the type of box you need. Choose the desired dimensions, material, printing options, and any additional customization features. Then, upload your artwork or design preferences, provide the quantity required, and proceed to checkout. Our team will review your order and provide a digital proof before production begins.

The minimum order quantity for custom boxes depends on the type and specifications of the boxes you require. For certain box types, we may have a minimum order quantity of 100 or 500 boxes. However, we strive to accommodate businesses of all sizes and offer competitive pricing even for smaller quantities.
Yes, we provide the option to request a sample of your custom box before proceeding with a bulk order. This allows you to review the quality, design, and dimensions of the box firsthand. Please note that sample requests may incur additional charges, and the production time for samples is generally shorter compared to bulk orders.
We accept various file formats for artwork and design uploads, including AI (Adobe Illustrator), EPS, PDF, PSD (Adobe Photoshop), and high-resolution JPG or PNG files. We recommend using vector-based files whenever possible to ensure the best print quality. If you have any concerns about your file format, our team is here to assist you.
The estimated turnaround time for custom box production depends on the complexity of your order, quantity, and selected customization options. Typically, our production time ranges from 7 to 10 business days from the approval of the digital proof. However, for rush orders or larger quantities, the production time may vary. Our team will provide you with a specific timeline based on your requirements.
Yes, we offer shipping services for custom boxes. Once your order is ready, we will arrange for its delivery to your specified address. The shipping cost and estimated delivery time will be calculated based on the destination and the weight/volume of the package. We strive to partner with reliable shipping carriers to ensure your boxes reach you in a timely manner.
Absolutely! Our team of experienced designers can assist you with the design process if you don’t have artwork ready. We offer professional design services to help you create captivating and visually appealing packaging for your products. Simply provide us with your brand guidelines, concepts, and any specific design elements you’d like to incorporate, and our designers will work closely with you to bring your vision to life.
Yes, we keep a record of your previous orders, including artwork and specifications. If you need to reorder the same custom boxes in the future, simply contact our customer support team or log in to your account on our website. We’ll retrieve your order details, confirm any necessary updates, and initiate the production process to ensure consistency in your packaging.
While we offer a wide range of customization options, there may be certain limitations depending on the box type, material, and design complexity. Our team will work closely with you to understand your requirements and advise on the best possible customization options within the given constraints. We strive to provide flexibility and create packaging solutions that align with your branding needs.
Yes, we understand the importance of sustainability and offer eco-friendly packaging options. Our range includes recyclable, biodegradable, and compostable materials. Additionally, we can incorporate eco-friendly printing techniques and soy-based inks for your custom boxes. If sustainable packaging is a priority for your business, please let us know, and we’ll guide you towards the most environmentally friendly options available.
Absolutely! We welcome your own packaging design and can work with your custom artwork. Our templates are provided as a starting point for your convenience, but if you have a unique design in mind, simply upload your files during the ordering process. Our team will review your design and ensure that it is compatible with the selected box type and dimensions.
Yes, we offer competitive pricing and discounts for bulk orders. The exact discount will depend on factors such as the quantity, box type, and customization requirements. We encourage you to contact our customer support team or request a quote for your specific order details. Our team will provide you with the best possible pricing options based on your requirements.

We are committed to providing excellent customer service. If you encounter any issues with your order or have additional questions, our dedicated customer support team is here to assist you. You can reach out to us via email at [email protected], phone at 11 3543 4322, or through the live chat feature on our website. We’ll promptly address your concerns and ensure your satisfaction.

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